Return Policy: All returns must be claimed within 30 days of purchase. No returns are accepted after the 30 days has expired. Customer is responsible for 100% of the shipping cost of returned items. All returns must be approved with a return number prior to the customer shipping them back to PondDepot.com. By Purchasing from PondDepot.com you are agreeing to the terms and conditions of the return policy noted above. It is your responsibility to be familar with the return policy before you place your order. The return policy is available on every page of our website. Thank you for your business! The staff at PondDepot.com Contact Us ponddepot@msn.com Copyright - All World Rights Reserved Pond bacteria, Pond Kits and Pondless Waterfall kits, Filter Pads, Underwater Pond Lights. pump replacements and pond algae control. Pond Depot provides excellent technical assistance and fast shipping for all orders. The staff at Pond Depot are highly trained and experienced in installing and maintaining ponds. We will gladly answer any questions that you have. Pond Depot your online pond superstore!